Frequently Asked Questions
Everything you need to know about our premium loose leaf teas.
How do I store my tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dry place away from direct sunlight. We recommend keeping it in our original airtight tins or a sealed glass jar.
Does your tea contain any artificial flavorings or additives?
No. At Full Leaf Tea Company, we pride ourselves on using only organic herbs, high-quality tea leaves, and natural botanicals. We never use artificial flavors, colors, or preservatives.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery usually takes 3-5 business days depending on your location.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if you are unsatisfied with your purchase or received the wrong item, please contact us within 30 days for a resolution.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from a plant-based material that is fully biodegradable and compostable, ensuring a plastic-free steeping experience.